When I purchased my Amtrak cross country trip weeks ago, back in May, I was told I could pick up the Rail Pass and boarding tickets at my first boarding, which would be in Lamy NM. OR, I could pick up them up at the San Francisco Transbay Transit (temporary) Terminal. A new (bigger and better?) one will open soon. It seems that just about everything that opens in San Francisco is bigger and better.
Anyway, being aware of just how many things can go wrong in trips like the one I’ve planned, I decided not to wait. I’m flying from SFO to Colorado on Friday. A week later, I’ll be taking a road trip to Chimayo and Lamy NM, before boarding the Southwest Chief, my first “all aboard” of many in the next several weeks.
So yesterday morning, since I was in the City anyway after spending a fun-filled night with my good friends, I made my way to the Transit Terminal.
“Hi, I’d like to pick up my rail pass and tickets.”
The young woman behind the counter smiled. “This isn’t the Amtrak counter. They’re over there.”
I looked behind me, in the direction her head nodded toward. Oh, okay, I was at the Greyhound counter. “All right. Thank you.” A minute later, I was at another counter.
“Hi, I’d like to pick up my rail pass and tickets, please.” Yes, that’s right. I’m usually quite polite.
“I need your I.D.” No chit chat from the young man behind the glass who didn’t bother to look up from his computer screen.
I struggled to yank the damn license out of its plastic sleeve in my wallet before passing it through the little hole under the safety glass. I waited for the guy’s response, looking around the place. Maps on the walls, tiny lego train people and assorted toy train accessories lived on a shelf behind the glass. Racks of tourist come-on brochures and flyers sat along two walls. One or two people straggle in, look around and leave.
“This trip has been canceled.” Michael reports.
“Uh…no. It hasn’t. When I purchased the tickets the charge inadvertantly went through three times and those were canceled, but not the trip,” I said, my stomach beginning to jump up and down in a drum of nerves.
He printed out and passed over to me a bunch of paper showing me the canceled trip. I looked it over and still wasn’t buying it.
“Let me get on this other terminal,” he tells me and moves five feet to his right to another keyboard. I sidestep over to watch and wait.
“I can see what they’ve done,” he says. “They’ve also overcharged you $14.”
“They? I thought you were they. You’re all Amtrak, right?”
“Yeah, but those idiots online are always screwing things up.”
I stood there patiently, thinking back to the time of original purchase, recalling that everything seemed to go so smoothly, and that the guy on the other end of the phone really knew what he was doing. Except for the triple charging of my bank account, of course. But that was blamed on the accounting unit, not the ticket seller. Sure. Yeah. Right then, I could have cared less about the $14. I just wanted the trip to be in my hand.
Many minutes crawl by. A couple more people stroll in and out of the waiting room. I ask my hopefully, savior-to-be, what his name is. It’s Michael.
“Okay,” Michael reports out. “I think I may be able to refund the $14, and restore your trip. But if it doesn’t go through, the whole thing will definitely be canceled and we’ll have to start all over again.”
Visions of no available seats for my trip swarm through my head. “Well, what are the chances you can save it all?”
“I’d say…pretty good,” he slowly drawled out his answer.
“I’ll go with pretty good.” I am a risk-taker, after-all.
Michael did indeed save my day. He figured a way to refund me the $14, print out my Amtrak Rail Pass AND my boarding passes for the next few weeks. He then took it upon himself to happily scrounge around and find each train’s time-table brochure, along with a glossy 8 x 10 inch full color map that he handed over to me. We finished our time together in short order, both of us relieved at the happy ending.
I’ll have to go online and give him a good Yelp. He is obviously not happy about the “temporary” Transbay Terminal closing in the next couple months. He indicated to me that there would be more machines than people working the place. I hope he finds a good spot to continue helping our fellow travelers.
It was after I’d walked out to the car, my hands full of passes, papers and a map that I really don’t plan to drag along with me until mid-July, that I realized I should probably hit the bathroom before my hour and a half drive home.
It’s paint. Your guess is as good as mine.
And then I headed home— to do some laundry, dust the bookshelves and re-pack.
Friday is just two sleeps and a wakey away.